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Much has changed since August 1962 when NHHEAF guaranteed its first student loan. However the fundamental way in which we do business has remained constant. The characteristics that have set The NHHEAF Network Organizations apart over the years include financial discipline, first-rate customer service, strong leadership and capable, skilled employees. The NHHEAF Network Organizations have remained at the forefront of the student loan industry, thanks in part to its ability to incorporate the latest technology into its operations and to anticipate customer needs.

The NHHEAF Network Organizations are comprised of three active 501(c)(3) nonprofit agencies - New Hampshire Higher Education Assistance Foundation (NHHEAF), Granite State Management & Resources (GSM&R) and New Hampshire Higher Education Loan Corporation (NHHELCO) - which provide outstanding college access programs for New Hampshire students, families and schools. GSM&R, through NHHELCO, was awarded a contract for the servicing of federal student loans owned by the U.S. Department of Education in April 2012. The contract leverages GSM&R's operating infrastructure and its unwavering commitment to support borrowers toward successful student loan repayment.

Our campus-style facility, located in Concord, gives the Organizations access to the State's education authorities, and strongly positions the organization to continue its role as a valuable resource to the higher education community. In addition, the support the Organizations have earned from its statewide partners instills the message that the organization is New Hampshire's authority on college planning and student loan repayment, is reliable, quality-focused, and a trusted friend to its education partners.

CLICK HERE to see job openings & to apply on-line.

GSM&R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

GSM&R participates in E-Verify.

Equal Employment Opportunity / Affirmative Action:

EEO is the Law
Affirmative Action Policy Statement
Notice to Applicants and Employees


Full-time employees enjoy excellent benefits including:

  • Medical - Harvard Pilgrim Healthcare (80% company paid)
  • Dental- Delta Dental (100% company paid)
  • Vision - Delta Vision (80% company paid)
  • Life/LTD/AD&D Insurance (100% company paid)
  • 403(b) retirement plan with generous company match
  • Non-elective Employer Contribution to retirement plan after 2 years
  • Tuition Reimbursement
  • 11 paid Holidays/Floating holidays
  • Earned Time Off (ETO)
  • Free Global Wi-Fi / Free onsite parking / Free Coffee
  • Casual days for Charity

Interested applicants can apply online.

Executive Management Staff

René A. Drouin, President and Chief Executive Officer, was elected President and Chief Executive Officer of Granite State in July 1997.

     René was elected President and Chief Executive Officer of the Corporation in July, 1999. He also serves as the President and Chief Executive Officer of the Foundation where he previously served as Vice President since 1986. Prior to 1986 he served as Manager of its Claims & Recoveries Division, Assistant Director, and Associate Director for eight years. He was the Chairman of the Program Operations Committee of The National Council of Higher Education Loan Programs in Washington, D.C. and has been elected Chairman of the Board of the National Council of Higher Education Loan Programs for 1999-2000. In October of 2003, Mr. Drouin received a Congressional appointment to the United States Department of Education’s Advisory Committee on Student Financial Assistance for a three-year term and reappointed for an additional three year term in July 2006. He holds a B.A. degree in Business Administration, along with an M.B.A. from Kensington University. In May, 1996 he received his Juris Doctor degree from LaSalle University.

Sara K. Tremaine, Vice President and Interim Chief Operations Officer, joined the Organizations in December 1997.

     Sara was promoted to Vice President and Interim Chief Operating Officer in April 2018. In August 2017, Sara was named Vice President of Loan Servicing, after serving as Vice President, Guarantor & Loan Management for Granite State Management & Resources since January 2015. She previously served as the Vice President of Guarantor Services as well as the Assistant Vice President of Guarantor Services. Other experience with the Organizations includes serving as a Business System Analyst and Assistant Director of Claims and Recoveries. Ms. Tremaine received her B.S. Management degree from Franklin Pierce University.

Dean A. Grondin, Vice President and Chief Financial Officer, joined Granite State Management & Resources in October 1990 as an Accountant.

     He was promoted to Senior Accountant in 1996 and Accounting Supervisor in 1997. In 2000 he became the Director of Finance and in January, 2006 was promoted to Vice President of Finance. He provides oversight for the finance and accounting department which supports the four NHHEAF Network Organizations. Mr. Grondin received his B.S. degree in Accounting from New Hampshire College in Manchester, New Hampshire.

Anthony J. McBee, Vice President and Chief Information Officer, joined the Organizations in October 2003.

     Tony was promoted to Chief Information Officer in February 2017 and in his role, his responsibilities include establishing and implementing secure and stable technical strategies to enhance business operations. Tony began his career at the Organizations as a Technical Support Analyst II and has served a Network Engineer, IS Operations Manager, AVP of IS Operations, AVP of information Security & Engineering, and since February 2015, Vice President of Information Services. He began his career as a Security Specialist with the United States Air Force.

The NHHEAF Network Organizations' is comprised of the following departments:

  • Administrative Operations
  • Borrower Loan Services
  • Center for College Planning & Community Engagement
  • Compliance
  • Executive
  • Finance
  • Guarantor Services
  • Education Resources
  • Human Resources
  • Information Services

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