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"We truly believe each member of our team can make a difference in the lives of borrowers and we do every day."
-Linda Desjardins, AVP Customer Service, GSM&R
Granite State Management & Resources (GSM&R) was established in 1986 to perform administration and loan servicing related to federal and private loan servicing. Today, GSM&R consistently exceeds industry standards while servicing 400,000 loans for 175,000 borrowers representing a loan portfolio for $2.5 billion. Great pride is taken to ensure secure and quality services.
GSM&R is setting a new standard of excellence in supporting servicing clients and borrowers.
We welcome the opportunity to share ideas and discuss any specifics about the full resources of our organization. We are available to help you determine if outsourcing your loan servicing operations to GSM&R aligns with your goals.
We also provide a secure lender portal for our customers to view account information.
No call quotas for call center
Tenured leadership team
Comprehensive training program
90% of calls answered within 30 seconds
Integrated Voice Response Unit (IVR)
Entitlement processing
Industry standard data files and layouts used
NSLDS reporting
Credit Bureau reporting
Document imaging and storage
Supported by experienced technical and compliance teams
Annual payment evaluation
Auto-debit payment options
On demand payments 24/7 online or by phone
Mail in payments
E-statements
Consolidated statements
International mailing
Monthly customized statement messages
Standard due diligence and collection efforts done in-house
National recognition for low default rates
Custom Default Prevention Services available
Claim Packages
Detailed borrower/account information
Real-time user defined portfolio reports
Over 50 standard portfolio reports
Secure FTP folder access
Inquire on loan details
Obtain payoff information
Obtain disbursement information
Make payments
Obtain payment history
Modify their profile/demographic information
Statement summary
Download entitlement forms
Privacy policy mailings
1098E mailings
LaRS reporting
Bond transfers
Dedicated business unit to support clients
Responsive client relationship manager
Standard monthly status calls
Annual wellness visits
Excellent References
IT support 24/7
Security/ disaster recovery
Do you have questions or need more information on the services we provide?
Contact:
Business Services
800.719.0708 ext 772
The NHHEAF Network Organizations
NHHEAF • GSM&R • NHHELCO • NNEF
4 Barrell Court - PO Box 877
Concord, NH 03302-0877
Tel: 603.225.6612 or 800.525.2577
Fax: 603.224.2581
© Copyright 2009