Much has changed since August 1962 when NHHEAF guaranteed its first student loan. However the fundamental way in which we do business has remained constant. The characteristics that have set The NHHEAF Network Organizations apart over the years include financial discipline, first-rate customer service, strong leadership and capable, skilled employees. The NHHEAF Network Organizations have remained at the forefront of the student loan industry, thanks in part to its ability to incorporate the latest technology into its operations and to anticipate customer needs.
The NHHEAF Network Organizations are comprised of three active 501(c)(3) nonprofit agencies - New Hampshire Higher Education Assistance Foundation (NHHEAF), Granite State Management & Resources (GSM&R) and New Hampshire Higher Education Loan Corporation (NHHELCO) - which provide outstanding college access programs for New Hampshire students, families and schools. GSM&R, through NHHELCO, was awarded a contract for the servicing of federal student loans owned by the U.S. Department of Education in April 2012. The contract leverages GSM&R's operating infrastructure and its unwavering commitment to support borrowers toward successful student loan repayment.
Our campus-style facility, located in Concord, gives the Organizations access to the State's education authorities, and strongly positions the organization to continue its role as a valuable resource to the higher education community. In addition, the support the Organizations have earned from its statewide partners instills the message that the organization is New Hampshire's authority on college planning and student loan repayment, is reliable, quality-focused, and a trusted friend to its education partners.
GSM&R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
GSM&R participates in E-Verify.
Equal Employment Opportunity / Affirmative Action:
We offer an excellent benefits package (if applicable) including: Medical(Harvard Pilgrim Healthcare), Dental, Vision, Life Insurance, AD&D, Long-term Disability, Fidelity 403(b) Retirement plan, Tuition Reimbursement, Pension plan, 7 Paid Holidays, 4 Paid Floating Holidays, Earned Time-Off(ETO).
Interested applicants can apply online.
Executive Management Staff
René A. Drouin, President and Chief Executive Officer, was elected President and Chief Executive Officer of Granite State in July, 1997.
He was elected President and Chief Executive Officer of the Corporation in July, 1999. He also serves as the President and Chief Executive Officer of the Foundation where he previously served as Vice President since 1986. Prior to 1986 he served as Manager of its Claims & Recoveries Division, Assistant Director, and Associate Director for eight years. He was the Chairman of the Program Operations Committee of The National Council of Higher Education Loan Programs in Washington, D.C. and has been elected Chairman of the Board of the National Council of Higher Education Loan Programs for 1999-2000. In October of 2003, Mr. Drouin received a Congressional appointment to the United States Department of Education’s Advisory Committee on Student Financial Assistance for a three-year term and reappointed for an additional three year term in July 2006. He holds a Bachelor of Arts degree in Business Administration, along with a Masters degree in Business Administration, from Kensington University. In May, 1996 he received a Juris Doctor degree from LaSalle University.
Dean A. Grondin, Vice President and CFO, joined Granite State Management & Resources in October, 1990 as an Accountant.
He was promoted to Senior Accountant in 1996 and Accounting Supervisor in 1997. In 2000 he became the Director of Finance and in January, 2006 was promoted to Vice President of Finance. He provides oversight for the finance and accounting department which supports the four NHHEAF Network Organizations. Mr. Grondin received his Bachelor of Science degree in Accounting from New Hampshire College in Manchester, New Hampshire.
Jason T. Golden, Vice President, Chief Operations Officer and Chief Information Officer, joined the Organizations in March 2002 as the IS Operations Manager.
Jason was promoted to Chief Operations Officer in February 2015 and provides strategic leadership for Customer & Loan Services, Information Technology, Information Security, Project Management, and Facilities. Previously he served as the Organizations' Vice President and CIO. Prior to joining the Organizations, Jason served as the Network Operations Center Manager for a world-class application service provider and 24/7 data center. Jason is an Air Force and Gulf War Veteran with more than 20 years of business and technical experience.
Stephanie A. Buttrick, Chief Program Officer, joined the Organizations in July 2002.
Stephanie was promoted to Chief Program Officer in February 2016 and her responsibilities include strategic management of the student loan servicing divisions, federal contract management and new business integration. Stephanie has held various positions with the Organizations, including most recently, Vice President of Project Management. She received her M.B.A. degree from Southern New Hampshire University and has a Project Management Professional Certification awarded by the Project Management Institute.
The NHHEAF Network Organizations' is comprised of the following departments:
- Administrative Operations
- Borrower Loan Services
- Center for College Planning & Community Engagement
- Guarantor Services
- Education Resources
- Human Resources
- Information Services