Contact Granite State Management & Resources
Granite State Management & Resources (GSM&R) was established in 1986 to assume administration and loan servicing of federal and private student loan programs. GSM&R contracts with NH Higher Education Assistance Foundation (NHHEAF) and New Hampshire Higher Education Loan Corporation (NHHELCO) to provide financial management, data processing and personnel/facilities administration. Loan servicing experience began in 1985 with the servicing of the non-federal alternative loan program, The Alternative Loan for Parents and Students, started in 1983 by NHHEAF. Upon its formation in 1986, GSM&R acquired NHHEAF's loan servicing group. GSM&R began servicing loans available through the Federal Family Education Loan (FFEL) program in the fall of 1993, which coincided with the start-up of secondary market and lending operations by the New Hampshire Higher Education Loan Corporation (NHHELCO). Most recently, GSM&R became a federal contractor for the U.S. Department of Education to service the Federal Direct Student Loan Program*. Providing life-of-loan maintenance and servicing for federal and private student loan programs, its nationally recognized loan servicing expertise is a source of pride. We consistently exceed industry standards. Our success is due to our tenured management team, dedicated and proficient staff and overall commitment to excellence.
*To obtain a list of all federal contractors for the U.S. Department of Education, please visit http://ifap.ed.gov/ifap/helpContactInformationDetailedList.jsp?lsc=2.
Visit Us
Running Late?
You can drop off payments, applications, or forms after 5 PM
EST, by using the drop box in
front of our offices at 3 Barrell
Court, Concord, NH 03301.
Lobby Hours
Borrower Walk-In Service
Monday - Friday
8:00 AM - 4:30 PM EST
3 Barrell Court, Concord NH 03301
Contact the Center for College Planning
Center for College Planning
T: 800.525.2577 x119
Hours of Operation
M-T, 8 AM - 6:30 PM EST
Friday, 8 AM - 5 PM EST
Contact GSM&R
Direct Loan Customer Service
[account # beginning with "F8"]
(Monday-Friday, 8 AM - 6 PM EST)
T: 888.556.0022
F: 603.227.5415
TDD/TTY: The 711
Telecommunications Relay Service
is available for assistance.
Email Customer Service
Customer Service
[account # beginning with "C7"]
(Monday-Friday, 8 AM - 6 PM EST)
T: 800.719.0708
F: 603.227.5401
TDD/TTY: The 711
Telecommunications Relay Service
is available for assistance.
Email Customer Service
To All New Customers:
If your student loans have recently been transferred to GSM&R, we recognize that you have many questions about GSM&R's role in helping you to manage your loan repayment. While we are experiencing unusually high call and email volume, please know that we take great pride in offering you the highest level of service to help you successfully repay your loans.
A member of our customer service team will respond to your inquiry as soon as possible. We appreciate your patience.
At GSMR.org you can view your loan information, access important forms, make payments and find our mailing address. LOGIN to get started.
Mail Us
Applications & Pre-Approvals
PO Box 877
Concord, NH 03302-0877
(M-F, 8 AM - 6 PM EST)
F: 603.227.5402
All Other Correspondence
PO Box 2097
Concord, NH 03302-2097
Direct Loan Correspondence
Granite State Management & Resources
PO Box 3420
Concord, NH 03302-3420
Make Payments
Payments Only [account #
beginning with "C7"]
PO Box 9560
Manchester, NH 03108-9560
(Available 24/7)
Make a payment online.
Defaulted Loan Payments
[account # beginning with "C7"]
PO Box 877
Concord, NH 03302-0877
T: 800.525.2577
(M-F, 8 AM – 5 PM EST)
F: 603.226.0356
Direct Loan Payments Only
[account # beginning with "F8"]
U.S. Department of Education
PO Box 105291
Atlanta, GA 30348-5291
(Available 24/7)
Make a payment online.
Direct Loan Defaulted Loan Payments [account # beginning with "F8"]
U.S. Department of Education
PO Box 5609
Greenville, TX 75403-5609
Financial Aid Professional Contact Information
If you are a financial aid professional who works in a school and are interested in services we may be able to provide to your institution, please see the school contact page for resources available to you.
Company Addresses
NHHELCO
New Hampshire Higher Education
Loan Corporation
4 Barrell Court
PO Box 877
Concord, NH
03302-0877
T: 603.225.6612 or 800.719.0708
F: 603.227.5402
GSMR
Granite State Management & Resources
4 Barrell Court
Concord, NH 03301
T: 800.719.0708
NHHEAF
The NHHEAF Network Organizations
4 Barrell Court
Concord, NH 03301
T: 800.719.0708
Website access for individuals with disabilities
For assistance accessing the features of our website, please contact us via e-mail.
Contact GSM&R online
